Frequently Asked Questions
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How can I trust you?
Trust is paramount, even more so if you ask someone to assist with your computer or smartphone.
Before you decide to hire me please feel free to ask me for references; I could give you contact details of local residents I have already helped.
Where would we meet?
It is up to you; we could meet in a local café, library, co-working space, via video call & remote support, in my office or in your house, as you prefer.
How would a session be like?
On the date and location we have agreed I would be personal assistant for any question or issues you have with your computer, smartphone, tablet, TV, printer, etc.
I would listen to you, show you, explain to you, so you feel more in control of your devices.
Which areas do you cover?
Based in St. Margarets I primarily cover Richmond borough (Richmond, Kew, Twickenham, Teddington, Hampton, Petersham, Putney, etc.) and may also assist in other South West London locations (Kingston, Wimbledon, Hammersmith, etc.).
Please feel free to contact me.
Which languages do you speak?
I am fluent in English, French, and have basic knowledge of German.
How much does it cost?
The cost is £45 / hour (minimum charge), then pro rata of the hour. For example if a session lasts 1h 45mins then the cost would be £79.
Do you also provide services for companies or businesses?
Yes I can also assist local small businesses.
What sort of problems / questions can you help with?
Some examples..
- How to stop receiving unwanted emails?
- How to attach a picture to my email?
- Is my computer protected against viruses?
- How to make a backup of my computer?
- How can I organize / sort my mailbox to easily retrieve specific emails?
- Why is my computer running slow?
- How to use Facebook?
- Why is my TV sometimes showing pixelated pictures or say "No satellite signal"?
- Why is my printer no longer working?
- Why is my CCTV system no longer sending me email notifications?
- How to use Zoom?
- How to use Uber app (taxi)?
- How to order a ready meal with my phone?
- How to receive my emails on my phone?
- How to retrieve a file I have lost on my computer?
- How can I scan and digitalize my old photographs?
- How to avoid online shopping scams?
- Etc...
Is there anything else you can help with?
I can also help you with house small maintenance jobs - e.g. changing bulbs, fixing doors which do not close properly, unblock sink / shower drains, etc.
074 2345 0200
info@computers-help.co.uk
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