Frequently Asked Questions
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How can I trust you?
Trust is paramount, even more so if you ask someone to assist with your computer or smartphone.
Before you decide on my services please feel free to ask me for references.
Where would we meet?
It is up to you, we could meet at your home, in a cafe, co-working space, or via video call.
Which areas do you cover?
For home visits I cover the Richmond upon Thames borough and South West London.
For remote support I can assist you wherever you are in the UK or abroad.
What languages do you speak?
I am fluent in English and French, and have some knowledge of German.
What kind of computer or smartphone queries / issues can you help with?
- How to stop receiving unwanted emails?
- How to send a picture from my Photos library?
- Is my computer protected against viruses?
- How to make a backup of my computer or smartphone?
- How can I organize / sort my mailbox?
- Why is my computer running slow?
- How to use Facebook / Instagram / Pinterest?
- How to record programs on my TV?
- How to change the playback speed in YouTube videos?
- Why is my printer no longer reachable?
- Why is my CCTV system no longer sending me email notifications?
- How to use Zoom or Teams?
- How to order a cab (taxi) with Uber?
- How to order a ready meal with my phone?
- How to receive my emails on my phone?
- How to retrieve a file I have lost on my computer?
- How can I scan and digitize my old photographs?
- How to avoid online scams?
- Any other I.T. queries / problems you may have..
Do you also provide services for companies or businesses?
Yes I also help small local businesses.
Can I change the nominated additional person in my Gold DUO subscription?
Yes you can change your nominated (+1) person in your Gold DUO membership at the end of each month.
Can you help my child with I.T. coaching sessions
Yes I can help children, teenagers and young adults getting more comfortable with I.T. professional tools like text editors (Word, Google Docs, Pages etc.), spreadsheets (Excel, Google spreadsheets), presentation tools (Powerpoint, Gamma), A.I. (ChatGPT, Claude), and website builders.
Ps. Sorry I cannot help with computer programming / coding queries.
Can you do hardware parts replacement?
Yes I can do hardware parts replacement if you have already have the replacement part for your device.
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